This is the webinar training page for Attend Anywhere.

The training consists of 4 videos for Clinician training and 5 videos for Administrator Training.

A short test needs to be completed and submitted in order to pass this course. The test can be found at the bottom of this webpage. You will need to return to this page after each video.

The Attend Anywhere Webinar Course covers the following:

01 Introduction  PLAY VIDEO 

  • What equipment and browser is needed
  • Account set up
  • How to login
  • Screen navigation which includes:
    • Help resource
    • My Profile
    • My Roles
    • Change my Password
    • Change my Email address
    • Sign out
    • Caller arrival alert
    • Sending a Message to a Patient while they are in the Waiting Area
    • Joining a call with the option of your camera & microphone on or off 
    • Waiting Area Hours
    • How to disconnect a patient in the Waiting Area
    • Test My Equipment
    • Waiting Area Link and how to share by text, email or copy and adding a message 
    • How to access the English & Welsh Caller Information Leaflet & how to add text to the 'More information' section.
    • Support contact for staff

02 Call Functions    PLAY VIDEO  

  • How to ascertain the Left and Right hand side of a patient on a Video Call
  • Call Functions which include:
    • How to join/answer a call
    • How to add participants to a call either from the Waiting Area or the 'Invite' button
    • How to transfer a call to another Waiting Area
    • Mute/Unmute
    • Camera on/off
    • Share screen
    • Chat function
    • Change background
    • Leave the call (just me) & End the call (for everyone)

03 Consult Now    PLAY VIDEO 

  • How to use the Consult Now function which includes:
    • How to send a Consult Now link to the patient
    • How to join a Consult Now call
    • How to Extend the waiting time for the patient
    • How to Resend the link to the patient
    • How to Cancel the invitation link

04 Patient View   PLAY VIDEO

  • Sharing the Waiting Area link with the patient
  • How the link and message is seen the patient side by text, email & Caller Information Leaflet
  • Patient - Video call setup & Caller details screen
  • Patient Welcome note including additional messages 
  • Patient audio that is played while waiting & how to turn off/on
  • Patient Function buttons:
    • Mute/Unmute
    • Camera off/on
    • Open/close Welcome note
    • End call

05 An additional Video for Administrator Training PLAY VIDEO  

  • How to Configure or Change the Settings in the Waiting Area which include:
    • Suspend/Restore Access
    • Manage Users
    • Manage Reporting Tags
    • General Information
    • Support Contact for staff...
    • Information for Callers...
    • Logo...
    • Video Call Access hours...
    • Waiting Area Links...
    • Share Link Message...
    • Before Calls (Caller Details)...
    • Before Calls (Please Read! Text)...
    • During Calls...
    • After Calls
    • Consult Now...
    • Delete Waiting Area...

Webinar Test Link (please complete the following test when ready)

Please ensure your emails addresses are carefully entered and remember to click 'Next' when finished. You will be notified by email the next working day (Mon – Fri) of your result.