Clinician Toolkits and Guides

TEC Cymru Attend Anywhere Guides

How to Guide

Using the Consult Now feature within Attend Anywhere

FAQ's

How do I reset my password
When I try and access the Attend Anywhere webpage it won’t load?
Will patients be removed from the waiting area after the closing times?
Can patients enter the waiting area before the opening time?
Where does a user go to log into Attend Anywhere?
Can I show the patient what is on my screen, for example a scan / x-Ray result?
What does the “New caller Alerts off” mean and should I switch it to on?
Some Android phones show an error to a patient when entering a waiting room?
My Huawei phone won’t access Attend Anywhere
Does the software need to be installed on our computers?
How do we remove access to Attend Anywhere?
Will staff that work in more than one practice, need separate log ins?
Can the video consultation be recorded?
Will administration staff be able to participate in video consultations with patients?

Select the “Forgot password?” link on the Attend Anywhere log in screen:

Screen shot of Forgot password

On the next screen you will be asked to enter the e-mail address associated with your NHS Attend Anywhere account. You will then receive a message containing a unique link to the password reset page.

2. When I try and access the Attend Anywhere webpage it won’t load?

Attend Anywhere is compatible with a Chrome, Microsoft Edge or Safari depending on your device. Please ensure you are using one of these browsers and that it is updated to the latest version. You can download Chrome using the following link: www.google.com/chrome

3. Will patients be removed from the waiting area after the closing times?

No, if you have entered the waiting area before the closing time then you can remain in there. However access to the waiting area for new patients will not be permitted after the closing time.

4. Can patients enter the waiting area before the opening time?

No, we suggest that the opening times for waiting areas is set before the actual start time of the first appointment.

5. Where does a user go to log into Attend Anywhere?

Once the clinician or reception staff have created their account from the initial invitation, logging into the platform is done by visiting wales.nhs.attendanywhere.com

6. Can I show the patient what is on my screen, for example a scan / x-Ray result?

Yes, just select the “share screen” icon at the bottom of the screen:

Share Screen button

You can then decide how you want to share your screen:

7. What does the “New caller Alerts off” mean and should I switch it to on?

This functionality allows you to set up an alert to your mobile phone every time a patient enters the waiting room. As waiting rooms have been set up per practice if you change this to “yes” then you will start to receive alerts for ALL patients that enter the waiting room, as the system has no way of knowing which patients are on your list and which are on your colleagues.

8. Some Android phones show an error to a patient when entering a waiting room?

What do I do?

Browser error message

While most Android phones have Google Chrome, some manufacturers, such as Samsung, put their own proprietary internet browser on and make it the default browser.

To resolve this, there are two solutions;

a. In settings on your Android phone, go to apps and find Chrome. Within these settings will be the option to make this the default browser.

b. As the error screen shows, copy the link by clicking the button. Open Chrome and paste the address into the address bar.

9. My Huawei phone won’t access Attend Anywhere.

(This could be for patients or registered platform users).

Newer Huawei phones do not run on Android and are not permitted to operate Chrome or access any apps from the Google Play store and will not be able to access Attend Anywhere. If you have an older Huawei phone that still runs Android, this issue does not affect you.

10. Does the software need to be installed on our computers?

Only the required web browsers.

11. How do we remove access to Attend Anywhere?

Please contact your local service desk/admin support.

12. Will staff that work in more than one practice, need separate log ins?

Single login – users can be allocated to more than one waiting area or meeting room.

13. Can the video consultation be recorded?

The platform does not provide the facility to record video consultations. Clinicians are advised to update their notes appropriately as per usual practice.

14. Will administration staff be able to participate in video consultations with patients?

No, administration staff can message patients but cannot join a video consultation. Please refer to the roles in the resource centre.

Secondary Care